Delivery
Canaweed packages are shipped as quickly as possible and arrive at your home in an average of 48 hours.
An order placed on the Canaweed online store before 1 PM is shipped the next day. Regardless of your chosen delivery method, a link will be sent to you to track your package online.
Your items are properly packaged and protected.
We guarantee discreet delivery in neutral packaging.
Products ordered by the customer will be delivered according to the terms specified below.
Products will be delivered, after payment of the order has been registered, to the delivery address indicated by the customer during the ordering process.
An email will be sent to the customer to inform them of the shipment of the products.
The customer has the option to choose between different delivery methods.
Shipping costs are calculated according to the chosen delivery method (home, relay point, post office...), the weight of the package, and the destination.
Shipping is free for purchases of €40 or more.
Delivery times are given for information purposes only; if they exceed thirty days from the order date, the sales contract may be terminated and the customer reimbursed.
Upon delivery, the customer must check the condition of the package packaging.
If it is damaged, the customer must then check the condition of the Products. If they are damaged, the customer must refuse the package and write a reservation on the delivery slip indicating the reason for refusal.
The customer must also inform Canaweed of these reservations by email or postal mail within two business days. If a return of the product(s) is necessary, a request by email or postal mail must be made to the seller within 14 days of receiving the Order.
The return must be made in the original packaging or similar packaging, and all products must be in their original condition.
If no mention is made on the delivery slip, this verification will be considered as having been carried out from the moment the customer or their representative has affixed their signature to the delivery slip.
In case of an error in the product delivery, the customer must inform the seller within two business days from the day of delivery. The claim must be made electronically to the following address: bauwens.stephane.pro@gmail.com
Any claim that does not comply with the rules defined above cannot be taken into account and will release the seller from any liability towards the customer.